Coaching Is Our Job. Do It. Do It Right.
about 17 hours ago • 6 min readCoaching Is Our Job. Do It.Do It Right Read on my website / Read time: 6 minutes When PMs get promoted to a management role — group product manager, Director, etc. — they like to think the job is just about strategy, roadmaps, outcomes, and directing their staff. And it is. Partially... Here's the thing, though: If you're managing product managers, there's something far more important — and far more neglected. Coaching. When you're a manager of people, your ability to coach your people is the...
READ POSTThink Big, Work Small
8 days ago • 8 min readThink Big, Work Small Read on my website / Read time: 6 minutes One of the biggest lies we're told is that we can't have it all: fast, cheap, good - we can only pick two. Turns out, this is actually BS. As product managers, we're told we have to think in tradeoffs: scope vs. speed, customer need vs. business impact, innovation vs. iteration. These are false choices. It's completely the wrong mindset for software product development. Instead, we want to: Think big, work small. In other words,...
READ POSTWhat Product Managers Get Wrong About Money
15 days ago • 7 min readWhat Product Managers Get Wrong About Money Read on my website / Read time: 5 minutes As product managers, we talk a lot about product strategy, discovery, and customer value. But if we want to actually ship the things we believe in, we also need to understand how those things get funded. Most PMs tend to think of "the budget" as a monolith. That all money is created equal — it's just a question of crafting strategy and allocating money to realize it. Or simply giving each department its...
READ POSTWhy PM Directors Struggle
22 days ago • 6 min readWhy PM Directors Struggle Read on my website / Read time: 5 minutes Recently, I had an interesting call with a Product Director. He was an excellent Senior Product Manager and some time ago his company promoted him to Director - a role he had coveted for some time. He's enjoying a fat salary, has a team of Product Managers, and is leading some cool products. Sounds like what every PM aspires to until you look under the hood. He booked a call with me because he's drowning in chaos. And being...
READ POSTJustifying a Customer Happiness Feature
29 days ago • 5 min readBuilding the Business Case for a Customer Happiness Feature Read on my website / Read time: 4 minutes Not every feature we build will have a direct line to revenue. But that doesn't mean it doesn't create value. As product managers, we often advocate for enhancements that improve the customer experience—things like simplifying workflows, improving performance, or refining the UI. We know these investments matter. But when we pitch them to the execs, we're often asked: "What's the ROI?"...
READ POSTCommercial Acumen
about 1 month ago • 4 min readCommercial Acumen Read on my website / Read time: 5 minutes "Great user experience, Shardul. But where's the business case?" Early in my product career, I led a team building a tool our users loved. Engagement was off the charts. NPS was solid. Feedback channels were buzzing with praise. So when I walked into that exec meeting to pitch a plan for expansion, I felt confident. I had data. I had vision. I had user love. The Product Force was with me. Or, so I naively thought. The questions came...
READ POSTWe're Not 9-1-1 Operators. We're Product Leaders.
about 1 month ago • 9 min readWe're Not 9-1-1 Operators. We're Product Leaders. Read on my website / Read time: 9 minutes Here was a typical day for me as a Product Manager: It would start with a flood of pings—emails, Slack messages, calendar invites, "quick" requests. Before my first coffee even hit: Someone needed a bug fix. Someone else needed a status update on the latest release. Someone wanted to discuss a "cool new" feature idea. Design wanted my feedback on their latest Figma. Sales was asking if that one feature...
READ POSTWe Can't Feature Our Way To Product Success
about 2 months ago • 9 min readWe Can't Feature Our Way To Product Success Read on my website / Read time: 5 minutes You can't feature your way to market fit. What do I mean by "market fit"? It means your product or feature solves a critical need for a specific group of customers, and needs to do this so well that they adopt it, stick with it, and - ideally - advocate for it. It's that feeling of a strong "pull" from the market. When this happens, the sales process becomes less about justifying the product to customers,...
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